We here at Noble Knight Games guarantee you will receive your shipment, even internationally, or we will send another or issue you store credit for other purchases! However, on occasion, due to various shipping vagaries beyond our control, your order can take longer than the estimated amount of time. The maximum delivery time we expect you to wait before sending you a new shipment is 15 business days for shipments within the continental USA, 30 business days for shipments to Hawaii, Alaska, or Military addresses, and 60 business days for all international shipments (100 days for packages sent via FIMS). Please note that 99% of all packages arrive before then, and you shouldn't be unduly worried about a delay. If you believe your order is late or lost, please check with your local post and/or customs office to make sure they are not holding the package for you.